Human-centered IT
Human-centered IT
Day-to-day IT operations, handled from the help desk to cloud administration, backed by a tier of support that matches how much downtime you can afford.
Full coverage during business hours, with emergency response available after hours.
Round-the-clock support for organizations that can't have downtime.
Help desk and end-user support
Patch and update management
Backup and disaster recovery (execution)
Endpoint security and device management
Cloud administration (M365, Google Workspace, etc.)
Asset lifecycle management
Cloud/license spend optimization, IT budget and capital planning.
Strategy, roadmap, and architecture guidance.
We start with a full inventory of your environment: endpoints, cloud services, and where your current support model is falling short.
We match you to a support tier, Standard or Premium, and build a transition plan that doesn't disrupt your team.
Our team takes over day-to-day operations: help desk, patching, backups, endpoint security, and cloud administration.
Ongoing monitoring and reporting keep your environment healthy, with IT Cost and Budget Advisory to keep spend in check.
Standard and Premium coverage both mean the same thing: a real person picks up your issue, owns it, and follows it through, whether that's a help desk ticket or a 2am escalation under our 24/7/365 tier.
An internal IT team stretched thin across help desk tickets, patching, and after-hours emergencies.
Prodigy took over core managed services under a Premium 24/7/365 tier, freeing the internal team to focus on strategic projects.
Ticket response times dropped, and the internal team redirected its time toward the firm's own roadmap instead of firefighting.
Standard covers business hours with after-hours emergency response. Premium is full 24/7/365 coverage, for organizations that can't absorb downtime.
Both models work. Some clients hand us the entire function; others use us to cover specific gaps, like after-hours coverage or cloud administration, alongside their own staff.
Help desk and end-user support, patch and update management, backup and disaster recovery execution, endpoint security, cloud administration, and asset lifecycle management.
Yes. Our IT Cost and Budget Advisory work covers cloud and license spend optimization alongside your broader IT budget and capital planning.
Tell us what you're working on, and we'll point you to the right discipline.